Acceptable Condition Guidelines
Please make sure that your games adhere to our acceptable condition guidelines set out below. This will ensure you are credited for your trade-ins and there is no delay in processing your order.
If the games you submit for trade in do not meet the criteria given below we will unfortunately be unable to accept the item and you will receive no credit for the item. We will also not return any rejected games and your disc will be recycled free of charge.
We can only currently accept trade in orders from the UK.
- All games discs must be in good condition and in full working order.
- The disc(s) must be in the case and it must be the correct disc(s) for the case.
- All the original packaging must be present, including the games manual.
- The disc must NOT be a copy or a pirate disc – we take this matter very seriously and reserve the right to take further action on this matter.
- The disc must NOT be cracked or have dents, deep scratches or other serious damage to it – light surface scratches are usually accepted.
- The packaging and cases must be in good condition. Cases may have light scratches but games manuals must be free from stickers, tears and other blemishes.
- We will charge 50p per Game if the disc requires cleaning as a refurbishment fee, and 25p per Game if the case is broken.
- We can only accept UK PAL video games.
Remember you must always include: The games disc, games manual, original games box.
Please remember that the games you trade in are offered to others to play so please only trade in games you would be happy to accept yourself.